Customer Reviews

Customer Reviews

Find out what customers are saying about Excellence Auto Direct.

5 Stars

I recently had the pleasure of purchasing a car from Excellence Auto Direct in Euless, Texas, and I cannot recommend them highly enough. Aakash, the salesman who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. The dealership boasts a gorgeous inventory with impeccably clean cars, making the browsing and buying experience enjoyable and stress-free. If you're in the market for a new vehicle, I highly encourage you to visit Excellence Auto Direct and ask for Aakash. You won't be disappointed!

Customer: Marissa Tucker
Date: 2024-03-23

5 Stars

Where do I start?… This review is all about Kristy Gardner in the service department. I had my car stolen 6 weeks after I bought it from Excellence Auto ( thank god it was recovered!) and Khristy handled every detail and more than lived up to her promise that it would look just as good as when I bought it from them. Khristy handled my claim with my insurance company and was absolutely fantastic! She made a customer for life! Thank you so much Khristy!

Customer: DCF TCB
Date: 2024-02-21

5 Stars

Hi, I purchased a cargo van about 2 years ago and recently brought it in for repairs. I would like to thank Khristy for taking great care and keeping me updated on all repairs. She even followed up with me on her day off because I expressed another concern. Thank you Khristy for making my experience truly a wonderful one.

Customer: Rachel ***
Date: 2024-02-17

5 Stars

Limon was a great sales person, respectful and not pushy, made the process fast and easy. Matt and the team helped me out with a great finance rate on my new work van. Everyone is very welcoming and helpful. I like the large vehicle variety, I will definitely recommend.

Customer: B. LH
Date: 2024-01-23

5 Stars

This place was fantastic! Smoother car buying experience we’ve had. We bought a 2019 GMC Acadia in perfect condition and a great price tag! Dora was so great to work with, very helpful and kind, we adored her and so did our kids! This was the most family friendly dealership environment I’ve ever been in! We loved every minute and the best part was we didn’t spend the entire day there, we were in and out in less than 2 hrs!! The car needed a minor fix for a sensor issue and repair to a seatbelt cover, the finished it quickly and without issue. They didn’t try to convince us it was not their responsibility, which was great I’ve had many issues with things like this before. The gal in the service department kept in touch each step of the way during the sensor repair and gave us a great loaner. I had my car back the next day! I honestly can’t put into words how great it was! Such a smooth and stress free process it was so refreshing! Everything was fantastic!! I absolutely love my new car! I will never buy a car from active else as long as I’m in this city!! Bees place around!

Customer: Ali Dalton Fitness
Date: 2024-01-11

5 Stars

Had a great experience with Excellence Auto Direct. Our sales associate Hakeem was attentive and knowledgeable. Dora who was helping our sales associate was also attentive and talkative and made us feel right at home. Amazing customer service all around. They also have a nice selection of higher end vehicles.

Customer: Sherry Montenegro
Date: 2023-12-23

5 Stars

Had a great experience with Excellence Auto Direct. Our sales associate Jeremiah was attentive and knowledgeable, our finance coordinator Malik explained everything with great detail and he took the time to review and answer any questions we had. Khristy in the service department went above and beyond to assist with any questions or concerns. Amazing customer service all around.

Customer: Martina Wilson
Date: 2023-12-20

5 Stars

I had a fantastic experience with Leo who helped us purchase our dream Toyota Sienna. From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. Leo's professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with my Toyota Sienna and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience!

Customer: HILDA NORMA
Date: 2023-12-09

5 Stars

Enjoyed working with Matt, he was very professional and took care of all our questions/concerns. Shout out to James in service as well as he went above and beyond. One of our better experiences buying a car and they made sure we were happy with our purchase and took care of us even after they made the sell. Great job!

Customer: Josh Jenkins
Date: 2023-10-28

5 Stars

My husband and I met with Dora yesterday and purchased a 2019 Kia Soul, perfect condition and very good price. I cannot give enough credit to Dora. She was amazing to work with, very nice lady, felt like I was a good friend from the time we walked in the door. The finance manager was very nice and helpful. If you are looking for a nice used car this is the place to go. All of their vehicles look brand new, they don't rush you into buying, they understand less than perfect credit rating and will get you the best rate. Go to this place first, and drive away in an excellent vehicle.

Customer: Monica Charbonneau
Date: 2023-10-25

5 Stars

Highly recommend stopping into this dealership. They have a nice selection from all the brands you can think of! Angel provided great customer service, and was able to fulfill my needs when looking for my next car!

Customer: Daviz
Date: 2023-10-03

5 Stars

Man, if you're near Euless and looking for a car, you've got to check out Excellence Auto Direct. These folks are like the friendly neighbors who always give you straight-up advice. I felt like trust was their main game, no sneaky stuff. The prices? Spot on. Felt like I walked away with a genuine good deal. And their selection? Everything from cool rides for a night in Dallas to sturdy trucks for Texas road trips. If you want a stress-free car hunt with real folks, hit up Excellence Auto Direct. Cheers to them!

Customer: Rawrsefi
Date: 2023-09-19

5 Stars

Just purchased my Toyota Corolla. I must say Leo was great at helping me find the payments I was looking for. He made my experience an amazing one along with M'lik in finance. Everything went smooth and he kept following up with me until I was able to come to the dealership. He came in on his day off to help me finalize my paperwork and take my car home. I’m so happy with the service provided to me at Excellence Auto Direct. Thank you !!!!!!

Customer: PRC HOME
Date: 2023-09-07

5 Stars

We've purchased two cars from Leo at Excellence Auto and highly recommend. From the moment we walked in the door we were treated exceptionally well. If you're looking for a vehicle you'll be in good hands with Leo. I would recommend them to my family and close friends.

Customer: Johnny Cologio
Date: 2023-09-05

5 Stars

10/10 customer service! Aakash was awesome and so helpful! was able to find me a great car and a great deal! and the car was making a little noise after i left and i bought it back in a few days later and James helped me out and fixed the issue for free!! awesome experience!

Customer: Alyssa Hill
Date: 2023-08-24

5 Stars

We just got our van from excellent auto direct. We have never bought a vehicle before with such an easy and stress-free manner with the help of Robbins finis, we were in Austin when we did this online purchase and every step was smooth and easy, you can be anywhere in the world and do this purchase, FINIS ROBBINS was of great help answering all questions even at night and early mornings, we will chose this place over again, if there was star higher than 5, we would give finis Robbins

Customer: Martha Ekpadaregu
Date: 2023-07-14

5 Stars

Smoothest car buying experience ever! Vilen and Aakash treated me with respect and made my purchase hassle free! Couldn’t be happier with my new Lexus!

Customer: Mike M
Date: 2023-07-09

5 Stars

During a Stressful Time, everyone at Excellence Auto made the experience Stressless... No Pushiness and No BS! Aakash Patel was one of the Best, Most Personable Salesmen we've ever come across... Will definitely Refer this Place to anyone who is Car Hunting!

Customer: Princess Cunningham
Date: 2023-07-02

5 Stars

I cannot recommend this dealership enough! Leo worked seamlessly and cohesively together from start to finish to make the process of purchasing a car enjoyable. They communicated with me and one another constantly, keeping everyone on the same page and making sure all parties involved knew what were the next steps (as this was my first time buying from a dealer). I am so excited for my Jeep, and I felt confident with my purchase from Excellence Auto Direct! Thanks again Leo

Customer: PRC HOME
Date: 2023-06-29